Everything You Need to Know
WHAT ARE THE PAYMENT OPTIONS?
We accept credit cards and debit cards and other popular payment methods.
Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with the item(s) you purchased you can request a return or exchange within 30 days of the delivery date. Please contact us to confirm the request and provide us with the order number and the reason for the return or exchange. We will only accept unused items. The item(s) should be returned in its original packaging to prevent damage during shipping. Make sure your order number is properly displayed on the box for the return or exchange shipment. Original shipping fees will not be refunded. It is the client's responsibility to ship the item(s) back for return or exchange at their expense.
U.S.A. and international clients will be responsible for paying any additional duties and fees imposed by Customs. Please choose a carrier of your choice that will allow you to track your package(s).
Allow up to one week after return of item(s) for funds to be credited to your original method of payment or an exchange made. Shipping fees will not be refunded.
HOW DO TAKE CARE OF MY CANDLE?
Keep the wax pool free of debris and keep the wick centered and trim to 1/4" each time candle is lit. Blow out the candle when 1/2" of wax remains.
WHAT SHOULD I DO FOR MY CANDLE'S FIRST BURN?
During your first burn you must burn your candle until the wax's melt pool reaches the edge of your container. Wax has a memory and doing so will ensure that your candle reaches its maximum potential.
WHAT ARE THE SHIPPING FEES?
Orders are prepared and shipped from our studio in Saint-Lazare, Quebec Canada. Canadian orders over $75 and orders to the United States over $100 will automatically receive free shipping. Canadian orders under $75 and US orders under $100 will have a flat rate shipping charge of $14.95 to Canada and a flat rate shipping charge of $19.95 to the United States.
We accept international orders. Please contact us for shipping. The price of shipping will be based on the weight of the product and the location it is being delivered to.